Privacy policy

Effective date: 18 April 2026

1. Who We Are

28 Church Row
London
NW3 6UP

hello@28churchrow.com
020 7993 2062

We are committed to protecting your privacy and handling your data transparently, securely, and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details (e.g. name, email address, phone number)
  • Account information (if you register an account)
  • Payment details (e.g. billing address, payment provider info – if applicable)
  • Usage data (e.g. IP address, browser type, pages visited)

Note: We do not use cookies or similar tracking technologies on our website.

3. How We Use Your Information

We may use your information to:

  • Provide and maintain our website and services
  • Respond to enquiries or customer support requests
  • Send newsletters or marketing communications (with your consent)
  • Process payments or transactions
  • Improve our website and user experience
  • Comply with legal obligations

4. Legal Bases for Processing

We rely on the following legal bases to process your data:

  • Your consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Our legitimate interests (e.g. improving our services, preventing fraud)

5. Sharing Your Data

We may share your data with:

  • Trusted service providers and partners (e.g. hosting providers, payment processors)
  • Regulatory or legal authorities when required
  • Other parties if part of a business transfer or acquisition (with notice to you)

We will never sell your personal data.

6. International Data Transfers

If your data is transferred outside the UK, we will ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or an adequacy decision).

7. Data Retention

We keep personal data only as long as necessary:

  • For the purposes stated in this policy
  • To comply with legal obligations
  • To resolve disputes or enforce agreements

After this period, your data will be securely deleted or anonymised.

8. Your Data Rights

Under the UK GDPR, you have rights including:

  • Right to access your data
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: hello@28churchrow.com

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this policy or your data, contact:

28 Church Row
London
NW3 6UP

hello@28churchrow.com